• An experienced and competent leader who motivates and uplifts team members
• A proven marketing and sales professional who produces quantifiable results
• Detail oriented, efficient and highly motivated with strong work ethic
• Proficient in MS Office and Adobe CS design applications for both PC and Mac operating systems
• A quick learner who adapts to meet the challenges of a given environment
MarketingSector.com, Vancouver
July 2010 to Present
Account Manager
• Create and manage SEM campaigns using Google Adwords and MSN AdCenter
• Create keyword rich articles to increase clients’ SEO ranking
• Build content rich WordPress websites (300+ websites)
• Build web templates using Dreamweaver for a custom CMS that manages 15,000+ websites
• Design graphic banner ad creatives using Photoshop and Illustrator
• Create and manage mobile campaigns using Google AdMob and BuzzCity
• Track, analyze and optimize campaigns to achieve higher CTR’s while decreasing CPC
• Create keyword rich articles to increase clients’ SEO ranking
• Build content rich WordPress websites (300+ websites)
• Build web templates using Dreamweaver for a custom CMS that manages 15,000+ websites
• Design graphic banner ad creatives using Photoshop and Illustrator
• Create and manage mobile campaigns using Google AdMob and BuzzCity
• Track, analyze and optimize campaigns to achieve higher CTR’s while decreasing CPC
FedEx Office Canada, Vancouver
January 2009 – January 2010
Customer Support Specialist/Project Coordinator/Senior Production Operator
Key Responsibilities Included:
• As a Customer Support Specialist – made phone calls to existing clients to up-sell or generate repeat sales and manage accounts. Prospected for new business by cold calling and implementing a custom email campaign. Ensure the production team was on time in delivering the printing solutions. Produced a monthly average of $15,000 in additional sales revenue.
• As a Project Coordinator – controlled the flow of a given project; monitored the progress/production timeline and ensured quality throughout
• As a Senior Production Operator followed order instructions and ensured order was correctly fulfilled and completed on time
• As a Customer Support Specialist – made phone calls to existing clients to up-sell or generate repeat sales and manage accounts. Prospected for new business by cold calling and implementing a custom email campaign. Ensure the production team was on time in delivering the printing solutions. Produced a monthly average of $15,000 in additional sales revenue.
• As a Project Coordinator – controlled the flow of a given project; monitored the progress/production timeline and ensured quality throughout
• As a Senior Production Operator followed order instructions and ensured order was correctly fulfilled and completed on time
Speedi Gourmet, West Vancouver
November 2006 – January 2009
Manager
Key Responsibilities Included:
• Revenue management, inventory control, recruiting, training and supervision
• Budgeting, expense control and month-end reporting
• Revenue management, inventory control, recruiting, training and supervision
• Budgeting, expense control and month-end reporting
Key Achievements:
• Turned around location with a negative cash flow and increased annual sales by 28%
• Improved location rank within company from 2nd last to 9th overall out of more than 25 store locations
1-800-GOT-JUNK?, Vancouver
May 2006 – November 2006
Telephone Sales Representative
• Responsible for $244,112.02 in B2B and B2C sales, which worked out to $2,941.11 per day and $317.03 per sale
FLR Marketing, Vancouver
April 2006 to Present
Principal – Internet Marketing Consultant
• Create online marketing campaigns for freelance clients from varying industries
• Research, plan, implement and track SEM/PPC, social marketing, email marketing, lead generation, traffic generation and brand loyalty building campaigns
• Utilize the leading online advertising platforms including Google Adwords, AdMob, Microsoft AdCenter, Yahoo Search Marketing and others
• Design banners and other creatives for clients advertising and marketing campaigns
• Research, plan, implement and track SEM/PPC, social marketing, email marketing, lead generation, traffic generation and brand loyalty building campaigns
• Utilize the leading online advertising platforms including Google Adwords, AdMob, Microsoft AdCenter, Yahoo Search Marketing and others
• Design banners and other creatives for clients advertising and marketing campaigns
Mainstream Dollars Inc., Vancouver
October 2004 – March 2006
Customer Support Supervisor
• Developed the companies support procedures and protocols
• Supervised a team of 6 staff members
• Handled inbound technical support for software products
• Recognized opportunities to sell or up sell the software products
• Up sold and cross-sold customers on other services
• Supervised a team of 6 staff members
• Handled inbound technical support for software products
• Recognized opportunities to sell or up sell the software products
• Up sold and cross-sold customers on other services
Axé Capoeira, Vancouver
November 2001 to Present
Graphic Designer/Web Developer
• Redesigned all company logos
• Designed 3 versions of the company website
• Developed first company online store in 2007 (first year retailing online), which resulted in $48,496.82 additional net profits
• Managed retail sales and performance group
• Designed 3 versions of the company website
• Developed first company online store in 2007 (first year retailing online), which resulted in $48,496.82 additional net profits
• Managed retail sales and performance group
Manitoba Telecom Services
Winnipeg – May 2001 – August 2001
Consumer Internet Services Consultant
TD Canada Trust
Toronto – October 1997 – April 2001
Customer Service Officer
experience
portfolio
International Academy of Design & Technology
1999 – 2001
Digital Multimedia Design Diploma
Dunbarton High School
1996 – 1997
Ontario Academic Courses
St. Mary Catholic Secondary School
1991 – 1995
Ontario Secondary School Diploma (OSSD)
education
software
• Adobe Dreamweaver
• Adobe Photoshop
• Adobe Illustrator
• Adobe InDesign
• Adobe Acrobat
• Adobe Flash
• MS Word, Excel, PowerPoint, Publisher
languages
• PHP (WordPress)
• Basic Javascript
• Basic jQuery
• MySQL
• HTML
• CSS
technical
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